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• #Master reboot purple triangle serial number

Tap the button below to go directly to the Account page on your Furbo app to unregister your Furbo. Tap “Remove Device” at the lower end of your screen.Choose the Furbo Camera you wish to remove.While on your Furbo’s homescreen, tap the “MENU button (☰) on the bottom right.If your Furbo app is prompting you to start live streaming but is failing, go to your Furbo app and follow these steps:.If your Furbo app is prompting you to set up your Furbo, make sure you are logged in to the account you initially set up your Furbo with.

Tap the button below to go directly to the reset WiFi settings on your Furbo app. Go to the Furbo app and select "Reset WiFi". If the status light still remains purple, reset your WiFi through the Furbo app.Wait until the light turns Yellow and try to connect again. If the status light remains purple after re-plugging your Furbo, restart your home router.Wait until the light turns to Yellow and try to reconnect. Unplug Furbo, wait 30 seconds and plug it back in.Continue to step two if your Furbo is still not connected. If the light turns yellow, try to connect again. Move your Furbo closer to your home router but keep it at least 5 feet away.Your Furbo is not connected to your internet. Tap the button below to go directly to the WiFi settings on your Furbo app. Chose the Furbo Camera you wish to reset.While at your Furbo’s homescreen, tap the “MENU button (☰) on the bottom right.If the issue persists, please reset the WiFi in the Furbo app.Once the light on your Furbo turns to yellow try to reconnect. If the above steps did not fix the issue.If your other device is able to successfully connect, try to uninstall and reinstall the Furbo app on the phone you are originally attempting to connect to. This will help isolate whether the issue is with the device. If steps 1 - 3 does not work, try to connect to your Furbo using a different device.If your app is still not connected, switch to your 4G/LTE if you are using WiFi on your Smartphone or vice versa, then, try to reconnect.Wait for a few minutes until the light turns to Yellow. Restart the app by closing it from the background, once the app has been closed, relaunch it and try reconnecting.Your Furbo is connected to your internet, but the Furbo app is not able to connect to it. Please click the link below based on your Furbo's status light. Product typeįollow the troubleshooting steps If you keep getting an error message or are unable to live stream.

#Master reboot purple triangle serial number

Note:You can check the Model number and Serial Number under your Furbo to know your Furbo's product type. Please select the product type that you wish to go through. If this will not work, please click the button below to chat with us.

Try to connect to your Furbo device by using the Furbo app on another smartphone.